Frequently Asked Questions

Do you have any questions about the trails or the booking process? We’ve answered some of the most frequently asked questions here.
Bookings, Amendments and Cancellations

Yes, to an extent. Do let us know your interests, and we’ll put together the best we can by drawing elements from various trails. You can submit your request here

Some days are totally booked out months in advance and there are some days when we can take bookings even on the day of the trail. So, if you have decided on the trail and date, then we suggest you go ahead and book it immediately. You can access our booking form here.          

Please read our booking and cancellation policy here.

Yes, most of our trails are offered only as private tours. You can access our booking form here.    

If you are taking a private tour, you certainly can, and we will try our best to accommodate the request. But do bear in mind that some places we visit are closed at certain times of the day or on some days of the week. So please check with us on the possibility of the alternative timings before you make other plans.

All our trails start from designated start points where you will meet our storytellers. On request, we can arrange for transportation from your hotel to the trail venue, at an additional cost. 

Our Trails

Unless you want to stock up your fridge with a month’s worth of fresh vegetables and spices, you can leave your shopping bags behind. The Bazaar trail is a walk through a bustling wholesale market and not a shopping trip. The best way to come on this trail is to grab your camera and walk in, prepared for a sensory assault. 

Technically, none. We may visit a few temples and other places of worship on some of our trails. But we go there looking for nothing more than stories. So if you are keen on visiting the main shrine or sanctum in any of these places of worship, please plan to revisit these places after the trail.

Yes, you certainly can skip those. To us, at Storytrails, these places are reflections of a culture and the continuation of a lifestyle. The stories we tell in these places are a good way of getting to know the city, its people and what makes them tick, rather than an effort to showcase a religion. But if you still feel strongly against visiting a religious place, we will be happy to recommend an alternative tour for you.

Yes. There may be restrictions in some places, while some other places may require you to buy a camera ticket. If in doubt, just ask our storyteller. Go ahead and take those pictures, but remember to keep an eye on the storyteller – you don’t want to lose her/him!

As the cliché goes, they are as safe as crossing a road. A lot safer than that, if you ask us. But it doesn’t cost much to keep an eye out for unruly cyclists, motorists, pedestrians and stray cattle. We always do.

Truth be told, our storytellers do not like getting up very early either. But some places are best visited at certain times of the day. In some cases, it is also the best way to beat the heat and the crowds. We would really like you to come out of our trails with a smile on your face and not fatigue. 

A question we naturally get asked very often. And we always struggle with our answer. Our trails are not designed to be sightseeing tours. Many of our trails pass through places that may not feature on standard sightseeing itineraries. Even when we do pass by significant landmarks, chances are that the storyteller might be pointing in a very different direction, telling stories of people and lifestyles that make each place unique. If you have a checklist of places you definitely want to see while you are in a city, check with us and we will recommend suitable options for you.

Dress comfortably and conservatively. What does that mean? In most public places, and especially religious places, it is best to keep your shoulders and legs covered. 

Each trail has a different reporting point. At the time of booking, you will receive a detailed mail with the reporting venue information, map link and instructions if any, for the trail. 

Most of our trails are easy walks, and none of them are impossibly long. For longer stretches, we always intersperse the walks with other modes of transport. But if you have a physical disability, do check with us on the appropriateness of a trail for your condition.

Our regular city trails can be enjoyed by anyone over 8 years of age. Younger children may not find the content on these trails very relevant or interesting. Toddlers may find the noise and crowds on some trails unsettling. That said, we do have an arm of Storytrails that designs trails specifically for school children, and in some locations, we can tailor child-friendly itineraries for families with children. Do write to us and we will recommend suitable options for you.

Carry an umbrella. Most of our trails are unaffected by light drizzles. We may have to cancel trails in case of extreme weather conditions or severe water logging on the roads. In such cases, we will make our best efforts to reach you on the local contact details you provide us with. But if you are not reachable on phone or do not have access to email, please call us to reconfirm your trail if you see stormy weather outside. You can read our cancellation policy here.

Well, this is a land of a billion people. And at any given time, a tiny percentage of them (still a very large number), seem to think that they have no business being indoors right then. So, expect to see at least some crowds on the streets, especially the bazaars. Our storytellers will certainly make every possible attempt to keep you comfortable. And our wireless audio sets make it possible for you to latch on to every work of our storyteller, even in the noisiest streets.

Payments

These are the modes of payment we currently accept:

  • Cash
  • Online payments through our website (Most credit/ debit cards are accepted)
  • Bank transfer

Yes. Our trails are confirmed on receipt of full payment. 

Thank you for reaching out to us. Our team will get back to you within 24 hours. 

For any urgent queries, please call/ whatsapp us on +91 9940040215

Read our Booking Terms and Cancellation Policy HERE